Return and Refund Policy

Effective Date: 07-02-2026

At Live Wellistic, we are committed to delivering an elevated customer experience from purchase through delivery. We offer a transparent return policy while maintaining the integrity of our premium products and supplier relationships.

For questions about your order, or to initiate a return please contact our support team:
Email: support@livewellistic.com
Phone: 1-877-709-5628 (Available during standard business hours)
Hours: M-F 9am-5pm EST

Return Snapshot

Region	United States, original ship from location.
Return eligibility	Accepts returns for both defective and non-defective products that meet the policy conditions outlined below.
Return window	30 days from delivery, with any damages being reported within 48 hours of delivery.
Return shipping	Unless the item is defective or damaged upon arrival, the customer is responsible for return shipping costs.
Restocking fee	Approved returns are subject to a 25% restocking fee. This fee is waived for items that are found to be defective or damaged upon arrival.

Return Eligibility

We accept returns for items that meet the following criteria:

• Return Window: The return must be initiated and the product sent back within 30 days of the delivery date.
• Damaged or Incorrect Items: The product arrived damaged, defective, or was not the item you ordered.
• New Item Return: You wish to return a non-defective item within our policy guidelines.
• Report Window: Issues or damage must be documented and reported to our team through email within 48 hours of delivery.
• Condition: Items must be returned in unused, sellable condition and in original packaging.
• Packaging Requirements For Oversized Items: Please retain all original packaging, including the exterior boxes and the original shipping skid or pallet, for all saunas, cold plunges, and other oversized products. Our products require this specialized, heavy-duty packaging to be returned to us securely. If the original skid or packaging is discarded or lost, it may be difficult to secure suitable replacement materials, which could prevent us from accepting your return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must notify us through email within 48 hours of delivery. To expedite your resolution, please provide the following in your email to our team:

• Order Information: Your order number.
• Visual Documentation: Clear photos or a brief video demonstrating the damage or issue.
• Description: A concise explanation of the problem you are experiencing.

Once received, our team will promptly review your request. If approved, we will provide you with clear return instructions and a prepaid shipping label.

Return Shipping and Fees

To ensure a smooth return process, please adhere to the following guidelines:

• Prepaid Return Labels: For approved returns, we provide a prepaid shipping label at no cost to you. Please utilize this label to ensure your return is processed correctly.
• Return Timeline: Once your return is authorized, please ensure that you ship the item back to us within 7 days.
• Restocking Fee: A 25% restocking fee, calculated based on the original product price, will be deducted from your total refund. Please note that exchanges for the same item do not incur this fee.
• Shipping Costs: We can only guarantee reimbursement for return shipping costs if the provided prepaid label is used. Returns sent via alternative methods may not be eligible for shipping cost reimbursement.

Refunds and Replacements

Once our team receives and inspects your returned item, we will notify you regarding the approval of your refund or replacement.

• Refund Processing: Once approved, refunds are credited back to your original payment method within 7 business days.
• Replacement Option: Should you prefer a replacement item over a refund, please let us know when initiating your return, and we will be happy to assist you with that request.

Exchanges

We are happy to facilitate exchanges for both defective and non-defective items, provided they meet our standard return eligibility criteria. Please note that replacement items will be processed and shipped once your returned product has been received and successfully inspected by our team.

Non-Returnable Items

To maintain the quality and integrity of our premium products, we are unable to accept returns for the following:

• Custom & Made-to-Order Products: Many of our premium wellness products—including specific saunas, are crafted or built specifically to order and cannot be canceled, modified, or refunded once production has begun.
• Reporting Delays: Any issues or damages not reported to our team within 48 hours of delivery.
• Improper Use: Products that have sustained damage due to misuse, neglect, or failure to follow manufacturer guidelines.
• Digital & Specialty Items: Gift cards and downloadable digital products.

Cancellations

• Prior to Shipment: Orders can be canceled for a full refund at any time before they leave our warehouse.
• Post-Shipment: Once an order has shipped, it cannot be canceled. Please follow our established return process to resolve your request once the item arrives.

Legal Rights

This policy does not in any way limit or override your established rights under applicable U.S. consumer protection laws.

Policy Updates

We reserve the right to modify or update this policy at our discretion. Any changes will become effective immediately upon being posted to our website. By completing a purchase through Live Wellistic, you acknowledge that you have read, understand, and agree to the terms outlined in this Return and Refund Policy.

Live Wellistic
7901 4th St. N, Ste. 300
St. Petersburg, FL 33702
Email: support@livewellistic.com
Phone: 1-877-709-5628